FAQ
A few things you may be wondering. 🌿
From shipping and storage to restocks and herbal products, we’ve gathered some of our most frequently asked questions below. Still need something? Come sit a spell over on our Contact page.
Are Essie’s Apothecary products handmade?
Yes. Our botanical goods are thoughtfully handcrafted in small batches. Because of the nature of small-batch production, slight variations in color, aroma, or appearance may occur from batch to batch.
When will sold-out products be restocked?
Restock dates are announced on our website and email list. Hand Cleansing Tonics and Bayou Boundaries Botanical Outdoor Spray arrive 10.26.26, with our tincture collection returning 12.01.26.
How should I store my products?
Storage varies by product, so always follow the instructions on your product label. Elderberry Syrup should be kept refrigerated. Other herbal products should generally be stored away from excessive heat, moisture, and direct sunlight unless the label says otherwise.
How long will my order take to ship?
Orders are generally processed within 3–5 business days. Once your order ships, you’ll receive tracking information by email.
Do you accept returns or exchanges?
For safety and quality reasons, we do not accept returns of opened or used ingestible or personal-care products. If your order arrives damaged, incorrect, or has another issue, please contact us so we can make it right.
Can I use Essie’s products while pregnant, breastfeeding, taking medications, or managing a health condition?
Herbs and botanical ingredients may not be appropriate for everyone. Please review the complete ingredient list and consult a qualified healthcare professional before use if you are pregnant or breastfeeding, take medications, have a medical condition, or have questions about whether a product is appropriate for you.
Do you offer wholesale, bulk, or event orders?
Yes. For wholesale, organizational, event, or bulk-order inquiries, use our Contact page and tell us a little about what you’re looking for.